Giovanna Branciforte HR Manager
In the frame of our growing international Service business, the coordination and alignment of the campaign order management activities accross different countries, each with specific legal requirements, have become very challenging and require a new approach.
The new EU Campaign order management Team Coordinator will take on the responsibility of leading the team in the administrative processing of international service campaigns, striving for efficiency and Customer's satisfaction.
The position is based in Madrid, Spain, where one of R&S main Service centers is located.
Your tasks
- Administrative processing of service operations, particularly campaigns conducted by our service technicians and engineers in Europe, and worldwide, in accordance with R&S guidelines, processes and framework agreements.
- Administrative management of campaigns from the offer phase to closure, in coordination with internal and external stakeholders (e.g., preparing and leading kick-off meetings).
- Monitor progress of campaigns during the offer phase and make escalations accordingly.
- Responsibility for information management during campaigns.
- Professional leadership of the European team for campaign administration.
- Active development and management of specific key performance indicators, particularly cost controlling.
- Creation of reports and reviews in collaboration with internal interfaces, on-site service employees, and management.
- Primary point of contact for special cases, escalations, complex issues, and customer inquiries related to the respective area of responsibility.
- Continuous professional development of the team and participation in cross-location, international projects to improve the administration of service activities.
